Fees Policy

Last updated: 23 January 2026.

Menodoctor is a trading name of Dear Medical Ltd (NZBN 9429050627806), 6/33 Hairini Street, Hairini, Tauranga 3112, New Zealand.

This policy explains how our pricing and fees work, when payment is due, and what is and isn't included. Current prices for all consultations, services and products are shown on our Pricing page and on each booking or product page. All prices are in New Zealand dollars and include GST at 15%. The price that applies is the price shown at the time you book or purchase.

Consultations

Fees for initial consultations, follow-up consultations, and our other services are shown on our Pricing page. A follow-up consultation is required within 3 months of your initial consultation for us to continue prescribing.

After that first follow-up, we can continue to prescribe for you on an ongoing basis for a maximum of 12 months before you need to see us again. If your last appointment with us was 12 months ago or less, you can book a 20-minute standard follow-up. If it has been more than 12 months, you will need to book a 45-minute extended follow-up.

You will also need to book an extended follow-up for more complex issues — that is, where you have more than two topics you would like addressed in the appointment.

What your consultation fee includes

Review of your pre-consultation health questionnaire
Your consultation with one of our doctors
A personalised menopause management plan
Your initial prescription(s), if treatment is recommended, sent to one nominated pharmacy
Any blood test or scan requests arising from that consultation, and written interpretation of the results
A written summary for you and your GP (within 4 weeks)

Prescriptions, repeat scripts and tests

Requests made outside a consultation — repeat scripts, additional scripts, or new tests — are a separate charged service, because they take our doctors' clinical time. Current fees are shown on our Pricing page.

One charge per script, per pharmacy. A fee applies to each script we write and to each pharmacy it is sent to. If you ask us to split medication to more than one pharmacy, or need extra medicine added to a script that has already been sent, this will be considered a separate script and charged accordingly.

Letters and tests requested outside a consultation. Doctor's letters — for example for your GP, insurer or employer — and any blood tests or scans requested outside a consultation are a separate charged service, charged on a one-request-per-charge basis. Each separate letter, test or scan request is charged individually. Which blood tests are clinically appropriate is decided by our doctors, not by the patient — we order the tests we consider necessary for safe, appropriate care. Current fees are shown on our Pricing page.

Tell us if your pharmacy changes. We send scripts to the pharmacy we have on file for you. If yours has changed, please let us know when you make your request, so your script isn't sent to the wrong place and need re-issuing.

Medications outside our area. We are a private menopause clinic and are not connected to the public GP systems, so we do not hold your full medical record. We are happy to prescribe the occasional one-off medication where we can verify your previous prescription from your GP. However, as we don't hold your full history or provide the ongoing monitoring those medicines require, ongoing medications should be managed by your GP, who holds your full history. Pharmacies may also charge their own dispensing fee for private prescriptions.

Products

Supplements, equipment, health aids and other support products are sold at the prices shown on each product page. Returns of physical products are covered by our Refund & Cancellation Policy and your rights under the Consumer Guarantees Act 1993.

Bookings and payment

We take payment upfront. For consultations, scripts and products, payment is made at the time of booking or purchase through our secure online checkout. This is how almost all of our charges are handled, including Afterpay and Klarna, which are paid in full at checkout.

Manual charges. A small number of charges are raised manually by our team and sent to you as an invoice — for example additional scripts or tests requested outside a consultation. For these, our 7-day payment term applies: payment is due within 7 days of the invoice date.

Held bookings. Occasionally a booking is held without upfront payment — for example a pre-arranged cash payment, or a GoCardless payment plan. In these cases payment must be made in full no later than 7 days before the appointment. If payment has not been received by then, we may cancel or reschedule the appointment and release the time to another patient. Bookings made within 7 days of the appointment must be paid in full at the time of booking.

We accept card, Apple Pay, Google Pay, Afterpay, Klarna and bank transfer through our secure checkout (powered by Stripe). A "pay in 4" plan via GoCardless may also be available — call us on 07 242 4600 to arrange.

Cancellations, rescheduling and missed appointments

Rescheduling, cancellation, no-show and late-arrival terms and any associated fees are set out in our Refund & Cancellation Policy.

Health insurance

If you have private GP cover specified in your Southern Cross or other health insurance policy, you may be able to claim back some or all of the consultation cost depending on your policy, available limits and circumstances.

Please check your policy wording directly, or check with your insurer for the most accurate information.

Please note that this is different to specialist cover. Even though Menodoctor is classified as Specialist GPs, insurers often classify specialists differently.

If you have GP cover, you pay for the appointment first, then request an invoice from us after the appointment so you can submit your claim.

Invoices

Questions about an invoice can be sent through our contact form.

This policy should be read together with our Terms of Service and Refund & Cancellation Policy. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.